EBOX vs Bell vs Videotron
Compare the major providers across the factors that matter to your household:
- pricing
- promotions
- speed
- service terms
- equipment
- support
Referral code GE911 provides a $25 credit on the second bill for eligible new customers under EBOX's current conditions.
Step 1 — Copy the EBOX referral code
GE911 is the referral code to use in the current checkout. Paste it under “Referral Code” and apply it — never under “Promo Code”. It corresponds to my personal EBOX client code.
Check the form confirmation before continuing.
Then choose the English sign-up path for your province: the Quebec and Ontario links are at the top and bottom of this page.
Step 2 — Apply it under “Referral Code”
Enter GE911 in the “Referral Code” field, then select “APPLY”. Do not use the separate “Promo Code” field. Once the code is accepted, EBOX displays a confirmation that the $25 credit will be applied to the second bill.
Transparency: This is an independent guide to the EBOX referral program.
GE911 is the referral code to use in the current checkout; it corresponds to my personal EBOX client code. For an eligible sign-up, you receive $25 on your second bill and EBOX gives me $25 after installation, at no additional cost to you.
How to use referral code GE911
⚠️ Missed the field during checkout? Officially, the referral code should be entered during checkout. Some customers report that EBOX has helped them after the order when they contacted customer service before installation, but this is handled case by case and is not guaranteed. If you missed
GE911, contact EBOX as soon as possible.
🔍 How to find the right field on screen
The EBOX form has two separate fields — don't confuse them:
- “Referral Code” — enter GE911 here, then select the button to apply it.
- “Promo Code” — reserved for temporary EBOX marketing codes. Do not enter GE911 here.
-
Choose your EBOX Internet plan
Go to the EBOX website and select the plan that suits you. EBOX offers residential Internet plans based on your address and available technology. No fixed-term contract; amounts due and charges provided for under EBOX's terms may still apply.
-
Enter referral code GE911
In the order form, enter
GE911under “Referral Code” and apply it. The adjacent “Promo Code” field is for temporary EBOX promotions and should not contain GE911. -
Confirm on-screen validation
After applying GE911, confirm that the code is accepted and that the $25 credit for your second bill is displayed before completing your order.
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Receive your $25 credit
Complete your order. The $25 credit will be applied automatically to your second bill.
Why isn't EBOX referral code GE911 working?
The most common issue is entering the code in the wrong field. The EBOX form has two separate fields, each with a different purpose.
✅ Correct section — this is where GE911 goes
Look for the current label “Referral Code”. Enter GE911 and apply it.
❌ Wrong field — do not put GE911 here
The “Promo Code” field is reserved for temporary EBOX marketing campaigns. GE911 does not belong there.
The “Promo Code” field is reserved for temporary EBOX marketing campaigns. GE911 does not belong there.
| Cause | Solution |
|---|---|
| Code entered under “Promo Code” | Use “Referral Code”, then apply GE911 |
| Code added after account creation | Enter the code when placing the initial order |
| Address or account already linked to an EBOX subscription | Offer is for new customers only |
| Typo in the code | Copy GE911 exactly, with no spaces and in uppercase |
Who can use the EBOX referral code?
Referral code GE911 is intended for new residential customers signing up for EBOX Internet in Quebec or Ontario. The referral code cannot be used for subscriptions linked to the same address or account.
🔄 Former EBOX customers: under EBOX’s current official FAQ, a former customer can qualify if the account was closed more than one year ago and a new account is created instead of reactivating the old one. EBOX determines final eligibility.
Is EBOX cheaper than Bell or Videotron?
In the October 20, 2026 Quebec-page check, the displayed 500 Mbps plans were
$59 at EBOX, $75 at Bell and $75 at Videotron. EBOX was $16/month below each —
$192 per year, before tax and referral credit. Credits and discounts remain conditional.
Many people compare EBOX with Bell because both services often use Bell’s fibre network where available. EBOX is a Bell Canada brand, even though its prices, equipment, billing and customer service remain distinct from Bell’s. To understand why access technology can change upload performance, see our guide to the differences between FTTH, HFC and FTTN.
| Provider | 500 Mbps offer shown on October 20* | Term and key condition | Network |
|---|---|---|---|
| EBOX — code GE911 | $59/month (500/500) | No fixed term | Bell FTTH where available |
| Bell | $75/month (Fibe 500, credit included) | Temporary $5/month credit for 2 years with autopay; displayed rate is for a 2-year term. Limited-time offer and address eligibility; month-to-month option has a different rate. | Bell FTTH where available |
| Videotron | $75/month (500/50) | No fixed term advertised; monthly discount conditional on keeping an eligible Helix service of at least $81/month; signup offer is limited-time. | Coax (HFC); 100% fibre in select areas |
*Quebec pages checked October 20, 2026; prices are CAD/month before tax and availability depends on address; prices were not necessarily returned for the same address. EBOX’s $59 price already includes the $5.95/month equipment rental listed in its general terms; do not add it again. Bell’s price includes the temporary $5/month autopay credit for 2 years; the displayed price without that credit is $80/month. The displayed rate is for a 2-year term; a month-to-month option has a different rate. The offer is limited-time and address-eligible, and Bell says prices may increase during a subscription. Videotron’s price includes a $6 monthly discount advertised as “lifetime” only while an eligible Helix service of at least $81/month is maintained; its signup offer is limited-time. Check the terms returned for your address. Sources: EBOX, Bell and Videotron.
For detailed pricing, equipment, promotions and province-specific plans, see the complete EBOX vs Bell vs Videotron comparison. Moving? See the Quebec moving Internet guide.
Detailed Guides
Still deciding?
Use the comparison that best matches the providers on your shortlist.
EBOX vs Fizz vs oxio
Compare lower-cost providers according to your connection needs:
- pricing
- service quality
- speed
- fibre availability
- referral programs
Useful information about EBOX
When the credit applies
The credit is applied to the second bill.
No contract
No minimum commitment. Amounts due and charges provided for under EBOX's terms may still apply.
Equipment included
ONT/modem installed by the technician; router shipped separately. Offer cards show equipment at $0/included, but the displayed monthly price includes the $5.95 equipment rental listed in EBOX’s general terms; do not add it again to the plan price.
Service type
Residential Internet based on your address in Quebec and Ontario.
My EBOX experience
✓ Tested and verified by Cash Instinct
Since switching to EBOX's Fibre 500 Mbps plan in the Montreal area, I've had a very positive experience. My Speedtest results consistently show download speeds of 480–510 Mbps and upload speeds of 490–510 Mbps. I haven't encountered any billing errors, and my uptime monitoring recorded fewer than three noticeable disconnections over six months.
What I appreciate most:
- Reliable fibre service: Outages have been rare in my experience. EBOX delivers service over Bell's fibre infrastructure.
- No fixed-term contract: This gives me more flexibility; any applicable amounts and charges remain governed by EBOX's terms.
- Straightforward billing: I haven't encountered unexpected charges or billing errors.
- A stable experience: EBOX has felt more stable than my previous Videotron service.
To place this experience in context, see the EBOX vs Bell vs Videotron comparison.
Comparing home Internet providers? See the Fizz Internet guide as well.
EBOX terms to understand before ordering
These definitions clarify the labels customers encounter during sign-up and billing.
- Client code
- An identifier belonging to an EBOX customer. GE911 is my personal client code; in the current checkout, it is used as a referral code.
- Referral code
- The code entered under the current “Referral Code” label. For eligible customers, GE911 provides a $25 credit on the second bill.
- Promo code
- A temporary marketing code issued by EBOX. “Promo Code” is separate from “Referral Code”, so GE911 should not be entered there.
- Referral program
- EBOX's program currently gives the eligible new customer $25 on the second bill and the referrer $25 after the eligible service is installed.
- Second bill
- The $25 referral credit does not appear on the first invoice. For an eligible order, it is applied during the next billing cycle.
- Reactivation
- Restoring a former account rather than submitting a new order. EBOX determines whether a returning customer qualifies for the referral program.
- New customer
- A person opening a new residential EBOX service. The official FAQ says a former customer can qualify after more than one year when a new account is created instead of reactivating the old one. EBOX determines final eligibility.
- FTTH
- Fibre to the home: an optical fibre connection that reaches the residence where this technology is available.
Frequently Asked Questions
What is the EBOX referral code?
The EBOX referral code featured on this page is GE911. It provides a $25 credit on the second bill for eligible new residential customers.
Is the EBOX referral code GE911 still valid?
Active code · verified October 23, 2026. Eligible new customers receive a $25 credit on their second bill; the referrer receives $25 after installation. Eligibility remains subject to EBOX's current terms.
Why isn't the EBOX referral code GE911 working?
The most common cause is entering GE911 under “Promo Code” instead of “Referral Code”. Enter GE911 under “Referral Code” and apply it.
If the “Referral Code” field is missing, restart the order directly from ebox.ca or contact EBOX at 1-844-323-EBOX (3269) before completing the order to ask whether the code can be added.
Does EBOX offer other promotions?
EBOX may periodically offer promotions separate from its referral program. Check EBOX's current offers and terms when signing up. GE911 remains the referral code featured on this page and provides a $25 credit on the second bill for eligible new customers.
How much credit does GE911 provide?
GE911 provides a $25 referral credit on the second bill for eligible new EBOX residential customers in Quebec and Ontario.
Where do I enter GE911?
Enter GE911 under “Referral Code” and apply it — not under the separate “Promo Code” field.
Is EBOX contract-free?
EBOX states that its residential Internet service has no fixed-term contract. Review the current service terms for your province and selected plan before ordering.
Can GE911 be added after the order?
Officially, the referral code should be entered during checkout. Some customers report that EBOX has helped them after the order when they contacted customer service before installation, but this is handled case by case and is not guaranteed.
Does the EBOX referral code GE911 work in Quebec and Ontario?
GE911 is intended for eligible new residential customers in both Quebec and Ontario. Choose the English order path for your province because availability and plan terms are determined by the service address.
Is GE911 an EBOX promo code?
No. GE911 is the EBOX referral code presented here and belongs under “Referral Code”. It corresponds to my personal EBOX client code; promotional codes belong under the separate “Promo Code” field.
| Feature | Referral Code (GE911) | Promo Code |
|---|---|---|
| Offer type | Referral program under current conditions | Temporary marketing campaign |
| Benefit | $25 credit on bill | Targeted discounts (installation, etc.) |
| Where to enter it? | “Referral Code” field | “Promo Code” field |
Enter GE911 under “Referral Code” and check the on-screen confirmation before continuing.
Can former EBOX customers use a referral code?
Under EBOX’s current official FAQ, a former customer can qualify if the account was closed more than one year ago and a new account is created instead of reactivating the old one. EBOX determines final eligibility.
Where can existing EBOX customers find their customer code?
Your EBOX customer code appears on your invoice, next to the contract number. It usually consists of a few letters followed by numbers.
💡 You can also find it in the emails EBOX sent when you opened your account. Check the account activation link—the c= parameter in the client.ebox.ca/validate URL—and the filename of the contract summary PDF attached to the "Contract Summary" email (format: ebox_contract_yourcode_contractnumber.pdf).
If you no longer have those emails, contact EBOX at 1-844-323-EBOX (3269) or use live chat to request the code.
💡 Once you have your referral code, you can share it with new subscribers through the same referral program as GE911.
Does EBOX perform a credit check?
EBOX may perform a credit check during some sign-ups. In my case in Quebec, it appeared as a soft inquiry, with no hard inquiry visible in my credit file. Most recent customer experiences I found also report a soft inquiry, although at least one customer reported a hard inquiry. EBOX does not officially specify the type of inquiry in its terms. For more context on soft versus hard inquiries and how to follow your Equifax score and report, see our Borrowell guide to credit scores and reports.
Why can my first EBOX bill look unusual?
EBOX bills its monthly services in advance. Depending on the order, activation and billing dates, the initial payment or first bill may therefore differ from a normal monthly bill. The $25 referral credit is not applied to the first bill; it is normally applied to the eligible new customer's second bill.
Is EBOX owned by Bell?
Yes. EBOX is a Bell Canada brand. Where fibre is available, EBOX often uses Bell’s fibre network, but its prices, equipment, billing and customer service remain distinct from Bell’s. To compare the two offers, see EBOX vs Bell vs Videotron.
Last verification completed
- — GE911 remains active: entered under “Referral Code”, it is accepted and EBOX confirms the $25 credit on the second bill. The referrer receives $25 after installation. Current 100% fibre plans in Quebec and Ontario: 150/150 at $54, 500/500 at $59, and 1 Gbps/750 at $69 per month before tax, subject to address and technology availability.
Ready to order your Internet service?
Choose the English sign-up path for your province, then enter GE911 under “Referral Code” and apply it during checkout.
GE911
Transparency: this page is an independent resource. For an eligible sign-up with
GE911, you receive $25 on your second bill and EBOX gives me $25 after installation. Always verify current terms directly on the EBOX website. To learn more about how the guides are prepared, see About Cash Instinct.